How to Cancel your ATX Hackerspace Membership
While we hate to see a member leave, we understand there are many reasons you may need to cancel your membership. Please follow the directions outlined below to submit a request to cancel your membership. Please note that it may take up to 7 days for your request to be completed, so if you wish to avoid first of the month billing, please plan accordingly. As long as you are in good standing when you leave, you can always renew your membership at any time.
THE BELOW PROCESS HAS CHANGED
Our Freshbooks version has changed and they no longer offer support tickets. For the time being, you can either send a message on an invoice through Freshbooks or you can simply email us directly at firstname.lastname@example.org.
Every month, you should receive an invoice from FreshBooks that looks something like this:
Click on the link to go to FreshBooks. On the page, you will see the following link:
Click the Support Link
You will see the following screen:
Click on New Ticket and submit a ticket requesting that your membership be canceled. This is a tracked, ticket system that ensures that your request will be seen and processed.